English (US)

Thank you for visiting the Susquehanna University remote assistance portal, powered by Bomgar. If you have not already initiated an IT Help Desk Service request, please contact the Help Desk at 570-372-4502 or helpdesk@susqu.edu. If you have already initiated a service request with the IT Help Desk and have been instructed via phone or email to visit this page, please enter the session key provided in the box below to begin your session. You will be required to run the Bomgar application on your computer.

By proceeding, you agree to allow a member of our support staff to view, access, and control your computer desktop, files, and settings remotely during this session. Session traffic is fully encrypted to protect your system's data. Once a session has begun, you will be able to end it at any time. On personal (non university-owned computers), the application is a one-time use app which deactivates itself at the end of your session – the IT Help Desk will not have the ability to remotely view, access, or control your personal computer or files once you end this one-time session.